Questions & Policies

Answers to everything

Can't find what you're looking for? Call (555) 304-7182 or use the contact form.

Frequently asked

Common questions

Getting started

No. Groundwork is designed for complete beginners and is the required starting point for anyone new to the reformer. You do not need any fitness background or prior Pilates experience.
Yes. Anyone new to the reformer must complete one Groundwork class before booking any other format. After that single class, Unwind is open. Three Groundwork classes are recommended (not required) before booking Flow or Express. Strength & Length is recommended after eight Flow classes. The prerequisite can be waived for clients who have completed reformer training at another certified studio — contact us to discuss.
Mat experience is helpful background but the reformer is a different piece of equipment. We still recommend starting with Groundwork to learn the setup, spring adjustments, and cues specific to our studio.
Reformer Pilates is highly adaptable. Spring resistance, footbar height, and exercise progressions can all be modified. Our instructors offer options in every class. There is no ideal body type or starting fitness level required. We welcome beginners, returning exercisers, athletes, and people who have been mostly sedentary. If you have specific physical considerations, contact the studio by phone or the contact form on our website before booking.
Reformer Pilates is practised by people across a wide age range. Unwind is particularly well-suited to those who prefer a slower pace or lower intensity. We do not have an upper age limit. If you manage a health condition, please consult your healthcare provider before starting.

Classes & Schedule

Maximum 10 clients per class. One reformer per person. We do not overbook.
Groundwork, Flow, Strength & Length, and Unwind are 55 minutes. Express is 30 minutes.
Yes. Saturday classes run from 7:00 am to 12:00 pm (five time slots). Sunday has three class slots: 8:00 am, 9:00 am, and 10:00 am. See the full schedule on the Schedule page.
Walk-ins are accepted only if a confirmed space is available at the time of arrival. Because classes are small (10 people max), they fill quickly. We strongly recommend booking in advance through the website.
Join the waitlist. If a spot opens you will be automatically booked and notified by text and email. Remove yourself from the waitlist promptly if your plans change — being auto-booked and not showing up counts as a no-show.
We focus on group classes and do not currently offer private one-on-one sessions or small group bookings.

Pricing & Memberships

Drop-in for a 55-minute class is $34. Express (30-minute) is $22. Drop-in credits don't expire.
The Tideline Trial is 2 weeks of unlimited classes for $49. Available to anyone who has not previously held the Tideline Trial — including after a drop-in class. Covers all formats for 14 consecutive days from your first class. Must be redeemed within 90 days of purchase.
Essentials and Regular membership classes roll over for one month if unused, up to a maximum of 4 rollover credits. Unlimited membership has no rollover. Rolled-over credits expire at the end of the following billing period.
Yes. Members can pause once per calendar year for 2 to 4 consecutive weeks. Request at least 7 days before your next billing date by emailing hello@tidelinestudio.example.com or using the contact form on our website.
Email hello@tidelinestudio.example.com or use the contact form on our website with 14 days' notice. Your membership continues until the end of the current paid billing period. No cancellation fees.
No. Class packs are non-refundable once purchased. They can be transferred to another person before the first use — contact us to arrange.

Logistics

418 Crestwater Avenue, Suite 12, Hartwell, OR 97000.
Free parking in the shared lot at 418 Crestwater Avenue. Lot entrance on Crestwater Avenue just before the building. Street parking is metered weekdays until 6 pm; free on weekends.
Close-fitting clothing — leggings or fitted shorts and a fitted top. Avoid loose fabric and metal hardware on the back. Grip socks with rubber nubs are required and available at the front desk for $16.
Yes, two private changing rooms with lockers. Combination locks are provided. There are no showers at this location.
10 minutes before your first-ever class. 5 minutes before all subsequent classes. The studio door locks 5 minutes after class begins — late arrivals are not admitted.

Health & Comfort

Reformer Pilates can be adapted for many common physical considerations. Let your instructor know before class. We cannot provide medical advice or rehabilitation services. If your back issue is managed by a healthcare provider, please check with them before attending.
Groundwork is deliberately paced for beginners. Unwind is even slower. You will not be left behind. Our instructors are accustomed to working with clients at all fitness levels.
No. Flexibility is not a prerequisite for any class. The reformer supports your body through a range of motion that can be adjusted for where you are right now.

Studio rules

Policies

Booking

All classes must be booked in advance through the Tideline website. Walk-ins only when space is confirmed at the door.

Late cancellation & no-show

Cancel 12+ hours before class: No charge; credit returned.

Cancel less than 12 hours before (credit-based): Credit forfeited.

Cancel less than 12 hours before (Unlimited/Trial): $10 fee charged.

No-show (credit-based): Credit forfeited + $10 no-show fee.

No-show (Unlimited/Trial): $15 no-show fee.

One waiver per calendar year per client, no explanation needed. Request within 24 hours via email or the contact form.

Illness: Subject to the same policy. If you contact the studio before class begins, we consider waivers case by case.

Late arrival

The studio door locks 5 minutes after class begins. Late arrivals are not admitted and the class credit is forfeited.

Membership — pause

Once per calendar year, 2–4 consecutive weeks. Request at least 7 days before your billing date by email or contact form.

Membership — cancellation

14 days' written notice by email or contact form. Access continues until the end of the current billing period. No cancellation fee.

Refunds

  • Class packs: non-refundable
  • Intro offer: non-refundable after first class; refundable within 7 days if cancelled before first class
  • Memberships: not refundable after billing date
  • Gift cards: non-refundable, non-redeemable for cash
  • Workshops: refund as credit if cancelled 48+ hours before event

Health, safety & other

  • Grip socks required — $16 at the desk
  • No strong fragrance in the studio
  • Phones silenced and stored during class
  • No video recording without consent
  • Minimum age 16; under 18 requires signed parental waiver
  • All clients complete a health intake form and waiver before first class

Still have a question?

We're happy to help before you book.

Contact us Book a trial class